Privacy Policy

This Privacy Policy explains how Me99 Casino may collect, use, store and protect information relating to players and visitors. We aim to handle personal information responsibly, transparently and only for appropriate business, operational, security and legal purposes. By using the website, creating an account or contacting support, you acknowledge that information may be handled as described on this page.

Me99 Casino operates under a Curaçao gaming licence issued to ME99 Entertainment N.V., licence reference 8048/JAZ2023-ME99.

Information we may collect

The information collected depends on how you use the website and the services available to you. We may receive information directly from you, automatically from your device, or from service providers involved in operating the website. We only seek information that is reasonably connected with providing, securing and administering an online gaming account.

Account and identity information

When you register or use an account, we may handle details such as your name, date of birth, residential or contact information, username, account preferences and communications with our support team. We may also record information about responsible gaming settings, account activity and requests you make through the website.

Verification information

To help confirm identity, age and eligibility, we may request verification documents or other information. This can include documents or details needed for customer checks, account security, anti-fraud controls and compliance with applicable obligations. Verification information may be reviewed by authorised staff or specialist service providers acting on our instructions.

Payments and transactions

We may record deposits, withdrawals, wagers, account balances, payment method details, transaction references and related correspondence. Payment processing may be carried out by external payment providers. We do not need to retain every element of a payment card or financial account to maintain transaction records, and payment information is handled according to the arrangements of the relevant provider.

Device, technical and usage information

When you visit or use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages visited, access times and interactions with website features. We may also collect information about connection performance, errors and security events.

Information from other sources

In some circumstances, information may be received from identity verification, fraud prevention, payment, analytics or technical service providers. We may combine this information with information held in your account where necessary to verify activity, protect the website or provide support.

How we use information

Personal information may be used for the purposes connected with operating Me99 Casino and providing a safe and reliable service. These purposes can include:

Creating, administering and maintaining your account.
Processing deposits, withdrawals and other account transactions.
Providing customer support and responding to questions, complaints or requests.
Confirming identity, age and account information.
Carrying out verification, anti-fraud, anti-money-laundering and other security checks.
Monitoring activity to identify misuse, unauthorised access, suspicious behaviour or breaches of terms.
Managing responsible gaming tools, restrictions and account safety measures.
Improving website performance, usability, content and functionality.
Sending service messages about your account, transactions, security, changes or important operational matters.
Sending promotional communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.
Meeting legal, regulatory, taxation, accounting, dispute resolution and reporting obligations.
Establishing, exercising or defending legal claims and protecting the rights, property and safety of players, the website and other people.

We may use automated tools or risk systems to help detect unusual transactions, account compromise, fraud or other activity that could affect the website or its users. Where appropriate, these checks may lead to a request for further information, a review of activity or temporary limits while an issue is considered.

We may share information with carefully selected providers that help us operate the service, such as payment processors, identity and verification providers, fraud prevention services, hosting and technology suppliers, analytics providers, customer support tools and professional advisers. These providers should receive only information reasonably needed for their role and are expected to handle it securely.

Information may also be disclosed where reasonably necessary to comply with a lawful request, protect against fraud or security threats, enforce applicable terms, resolve a dispute, or protect the safety and rights of any person. We do not sell personal information as a general business practice.

Cookies, storage and security

Cookies and similar technologies

The website may use cookies and similar technologies to remember preferences, support sign-in and account functions, maintain security, understand website usage and improve performance. Some cookies are necessary for core features, while others help us analyse traffic or provide a more relevant experience.

You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect sign-in, account functions or the way parts of the website operate. Your browser may also allow you to remove cookies already stored on your device.

Security measures

We use reasonable administrative, technical and organisational measures to protect information from unauthorised access, loss, misuse, alteration or disclosure. Access may be limited to people and providers who need information for their role. Security measures are reviewed and updated as our systems, services and risks change.

No online service can guarantee complete security. Players should use a strong, unique password, keep login details confidential, use secure devices and networks, and contact support promptly if they suspect unauthorised access or unusual account activity.

Storage and retention

Information may be stored by us or by service providers in electronic systems and locations needed to operate the website. Where information is handled across borders, appropriate arrangements may apply in line with relevant privacy requirements.

We keep information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, transaction, verification, security and communications records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or disposed of.

Your privacy rights and contacting us

Depending on your circumstances and applicable privacy requirements, you may have rights concerning the personal information we hold about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that no longer needs to be retained, and withdrawing consent to marketing communications.

To exercise your data rights or ask a privacy question, contact support@me99casino.top. Please clearly describe your request and provide enough information for us to identify the relevant account or records. We may need to take reasonable steps to verify your identity before responding, particularly where the request involves account, payment or verification information.

Access: ask what personal information we hold about you and, where appropriate, request a copy or explanation.
Correction: tell us which information is inaccurate, out of date or incomplete and provide the correct details.
Deletion: ask us to remove personal information where there is no continuing reason or legal requirement to keep it.
Marketing consent: withdraw consent to promotional messages at any time. You may also use an unsubscribe option included in a marketing message where available.

Withdrawing marketing consent does not affect essential service messages, including account, transaction, security or important operational communications. Deleting information or closing an account may not remove records that we are required to retain for legal, security, dispute or accounting purposes.

We aim to review and respond to privacy requests within a reasonable timeframe. If a request is complex, cannot be completed, or is restricted by a legal or security requirement, we will explain the position where permitted. We may also ask for clarification if the request is too broad or does not identify the relevant information.

Policy updates

This Privacy Policy may be updated when our services, technology, security practices or legal obligations change. The latest version will be made available on the website. Players should review this page from time to time to understand how information is handled. Continued use of the website after an update may indicate acceptance of the revised policy, where applicable.