Me99 Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Me99 Casino. Please read them carefully before creating an account, depositing funds, playing games or using any related service. By using the website, you confirm that you understand and agree to these terms. If you do not agree, you should not use the website or its services.

Me99 Casino operates under a Curaçao gaming licence issued to ME99 Entertainment N.V., licence reference 8048/JAZ2023-ME99.

1. General terms and acceptance

These Terms & Conditions form a legal agreement between you and the operator of Me99 Casino. They apply to the website, your player account, games, transactions, promotions and any other services made available through the website. References to “Me99 Casino”, “we”, “us” or “our” mean the relevant operator providing the service. References to “you” or “your” mean the person accessing or using the service.

You must read these terms together with any additional rules, notices, promotional terms, privacy information and responsible gambling information displayed on the website. If a specific promotion or game has its own terms, those terms apply to that promotion or game in addition to these general terms. If there is an inconsistency, the specific terms may apply to the extent of that inconsistency.

We may update these terms from time to time to reflect changes to the website, games, legal requirements, security practices or business operations. Updated terms will be made available on the website. Your continued use of the service after an update means that you accept the revised terms. You should check this page regularly.

Eligibility

You may use Me99 Casino only if online gambling is lawful for you in the place where you are located. You must meet the applicable minimum age requirement and satisfy any other eligibility requirements that apply to the service. We may refuse access where use of the service would be unlawful, restricted or inconsistent with our obligations.

You are responsible for checking the laws that apply to you before using the website. Access from a location where online gambling is prohibited, restricted or unavailable is not permitted. We may use location, identity and security checks to help confirm eligibility.

2. Player accounts and verification

You may need to create a player account to access some or all services. Information provided during registration must be accurate, complete and kept up to date. You must not register using another person’s details, create an account for someone else or allow another person to use your account.

Keep your username, password and other login information confidential.
Use reasonable security measures on devices used to access your account.
Notify us promptly if you suspect unauthorised access, loss of credentials or suspicious account activity.
Do not sell, transfer, assign or otherwise make your account available to another person.
Maintain only the number of accounts permitted under the applicable website rules.

You remain responsible for activity carried out through your account unless you have taken reasonable steps to protect your credentials and promptly reported suspected misuse. We may suspend access while we investigate unusual activity, security concerns, identity issues or possible breaches of these terms.

We may request documents or information to verify your identity, age, location, payment method, source of funds or other account details. Verification information must be genuine and provided within a reasonable period. We may restrict deposits, withdrawals, gameplay or other account functions until checks are completed.

Where permitted by law, we may close or suspend an account if information is inaccurate, verification cannot be completed, the account appears to be used unlawfully, or we reasonably believe that the service is being misused. Any treatment of remaining funds will be handled in accordance with applicable law and these terms.

3. Deposits, play and withdrawals

You may deposit funds only through payment methods displayed or approved on the website. You must use a payment method that belongs to you or that you are authorised to use. Deposits must not be made using funds obtained unlawfully or funds that you cannot afford to lose.

You are responsible for checking transaction details before confirming a deposit or other payment. Financial institutions, payment providers or other intermediaries may apply their own fees, processing rules or restrictions. We are not responsible for delays or failures caused by a third-party payment provider, although we may assist with reasonable enquiries where appropriate.

Funds added to your account are intended for lawful use of the available services and are not a bank deposit. You must not use the website to transfer funds to another person, disguise the source of funds, or conduct activity that is unrelated to legitimate gameplay. We may delay or decline a transaction where additional checks are required.

Withdrawal requests may be subject to identity, payment, security and compliance checks. We may return funds to the original payment method where appropriate or request a suitable alternative method. The time required to process a withdrawal can depend on verification, payment providers, banking institutions and other factors. Applicable game, promotion or transaction rules may also affect a request.

You must review your account balance and transaction history and tell us promptly if you identify an error. If a technical or administrative error results in an incorrect credit, we may correct the balance. You must not knowingly benefit from an error and may be required to return funds credited incorrectly.

Games and technical issues

Games are provided for entertainment and may involve chance. You accept that outcomes are determined by the relevant game system and that losses can occur. You must not attempt to manipulate a game, exploit a fault, use prohibited software or interfere with the website, payment systems or other players.

If a game, transaction or account balance is affected by a clear technical error, we may void the affected activity or take reasonable steps to restore the position that would have applied without the error. We may temporarily suspend a game or the website for maintenance, security, upgrades or other operational reasons.

4. Promotions, prohibited conduct and account action

Promotions, bonuses, rewards and competitions are subject to their own terms. You should read those terms before participating, including any eligibility requirements, qualifying activity, expiry conditions, game restrictions, maximum values or withdrawal conditions that may apply. A promotion may be withdrawn, changed or cancelled where permitted by law.

You must not abuse a promotion, use multiple accounts to obtain an unfair benefit, coordinate activity improperly, exploit a software or pricing error, or use automated tools to participate. We may withhold, cancel or recover a promotional benefit where we reasonably believe that the promotion has been misused or its terms have been breached.

Use the website for unlawful, fraudulent or deceptive activity.
Attempt to bypass age, identity, location, security or responsible gambling controls.
Interfere with website operation, introduce malicious code or access another person’s account.
Use bots, scripts, automated systems or unauthorised third-party software.
Harass, threaten or abuse staff, suppliers, service providers or other users.
Provide false information or conceal information requested for legal or compliance purposes.

We may suspend, restrict or close your account where we reasonably believe that you have breached these terms, used the service unlawfully, created a security risk, failed a required check or exposed us or another person to loss or harm. We may also take action where required by law or by a competent authority.

If your account is closed, you must stop using the service and must not open another account unless we expressly allow you to do so. Account closure does not remove obligations that arose before closure, including obligations concerning transactions, investigations, confidentiality, liability or dispute resolution.

5. Privacy, responsible gambling and liability

Personal information is handled in accordance with the applicable privacy information made available on the website. This may include information needed to create and manage your account, process payments, verify identity, prevent fraud, meet legal obligations, provide support and improve the service. You should review the relevant privacy information to understand how information is collected, used, stored and disclosed.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only gamble with money you can afford to lose. Set personal limits, take regular breaks and avoid gambling when affected by alcohol, stress or other circumstances that may affect your decisions.

Tools or support options may be available to help you manage play, including deposit controls, activity limits, time reminders, breaks or account closure. If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop playing and seek independent support. You can contact us through the support options shown on the website to ask about responsible gambling measures.

Website availability and liability

We aim to provide a reliable service, but access may not always be uninterrupted, secure or error-free. Website content, games and features may change or become unavailable. To the extent permitted by law, we are not responsible for loss caused by events outside our reasonable control, including telecommunications failures, device problems, payment provider issues, malicious activity or interruptions to third-party services.

Nothing in these terms excludes, restricts or modifies a right, guarantee or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian consumer law. Where permitted by law, our liability is limited to the remedies required by law or to the reasonable re-supply of the relevant service.

Questions and complaints

If you have a question, believe that an account or transaction is incorrect, or wish to make a complaint, use the support or contact options published on the Me99 Casino website. Provide enough information for the matter to be identified, while avoiding sending passwords or unnecessary sensitive information. We may need to verify your identity before discussing account details.

These terms are intended to operate with applicable Australian law and any mandatory consumer protections that apply to you. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law.