Responsible Gaming

Me99 Casino is committed to promoting a safer and more informed approach to gambling. Gambling should be an enjoyable form of entertainment, not a way to make money or solve financial problems. Set limits, understand the risks and only gamble with money and time you can comfortably afford to lose.

Me99 Casino operates under a Curaçao gaming licence issued to ME99 Entertainment N.V., licence reference 8048/JAZ2023-ME99.

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Casino games are designed for entertainment and outcomes are determined by chance or other game mechanics. Previous results do not affect future results, and a win is never guaranteed because you have played for a certain amount of time or experienced a losing run.

Before you play, decide how much money and time you are comfortable spending. Treat your gambling budget as an entertainment expense, similar to spending on a meal, film or other leisure activity. Once that budget has been used, stop playing. Do not increase your spending to recover losses, and do not use money intended for rent, bills, food, savings, education or other essential needs.

Only gamble with money you can afford to lose.
Set a spending limit before you begin and keep to it.
Set a time limit and take regular breaks.
Do not gamble when you are upset, tired, stressed or under the influence of alcohol or other substances.
Keep gambling separate from essential household spending.
Do not borrow money or use credit to gamble.
Never chase losses by increasing your stakes or playing for longer.
Remember that gambling is not a reliable way to earn income.

It can also help to keep a record of your gambling activity. Reviewing how much time and money you spend may provide a clearer picture of your habits and help you make informed decisions. Consider discussing your limits with someone you trust if you find it difficult to follow them on your own.

Tools to help you stay in control

Me99 Casino may provide account and play-management tools that can help you control your gambling. Depending on the features available to you, these may include deposit, loss, wagering or session limits, reality checks, account activity information, cooling-off periods and self-exclusion. Availability, operation and conditions may vary, so review the information shown in your account and contact support through the available channel if you need assistance.

Use limits before you play

A limit is most effective when it is selected before gambling begins. Choose an amount and period that reflect your personal budget, rather than choosing a limit based on the outcome of a current session. A limit should be treated as a maximum, not as a target. If you reach it, stop playing and wait until the relevant period has ended.

Take a break when you need one

A cooling-off period can create space away from gambling without requiring a permanent decision. Use a break if you notice that gambling is taking more time than planned, affecting your mood or interfering with work, study, relationships or other activities. During a break, avoid opening other gambling accounts or looking for ways around the restriction.

Consider self-exclusion

Self-exclusion is a stronger restriction for people who want to stop gambling for a longer period or indefinitely. If you choose self-exclusion, do not attempt to create another account or use another person’s account. Tell someone you trust about your decision and seek independent support. Self-exclusion does not remove any responsibility for activity that took place before the restriction began, and any applicable account conditions will continue to apply.

If a limit or restriction does not appear to work as expected, stop gambling and raise the issue through the available support channel. Do not continue playing while waiting for a limit or account restriction to be reviewed.

Recognising signs of gambling harm

Gambling harm can affect financial circumstances, mental health, physical wellbeing and relationships. It can develop gradually, and a person may not recognise the problem immediately. There is no need to wait for a crisis before asking for help.

Spending more money or time gambling than you intended.
Trying to win back money you have lost.
Feeling restless, irritable or anxious when you cannot gamble.
Hiding or minimising gambling from family, friends or colleagues.
Borrowing money, selling belongings or missing payments because of gambling.
Gambling to cope with stress, sadness, loneliness or other difficult feelings.
Neglecting work, study, health, family responsibilities or social activities.
Arguing with people close to you about gambling.
Repeatedly deciding to stop or cut back but being unable to do so.
Feeling guilt, shame, hopelessness or distress after gambling.

If any of these signs sound familiar, stop and take action. Log out, apply a break or self-exclusion restriction where available, and speak with someone you trust. Avoid trying to solve gambling-related financial problems by gambling more. A qualified gambling counsellor can help you understand what is happening and develop practical steps that suit your situation.

Support is available in Australia through gambling help services, counselling providers, community health organisations and mental health services. You can search for a suitable service in your state or territory, including confidential support available online or by telephone. If you believe you or someone else is in immediate danger, contact emergency services or seek urgent help from a local health professional.

Our approach to safer gambling

Me99 Casino aims to provide clear information and practical tools so players can make informed decisions. We may monitor account activity for indicators of gambling harm and may contact a player, suggest a break, apply restrictions or take other appropriate action where concerns arise. These measures are intended to support safer gambling, but they cannot replace a player’s own decisions or professional advice.

We take account protection and age restrictions seriously. Do not allow another person to use your account, and keep your login details secure. Parents and guardians should use appropriate device, payment and internet controls to help prevent minors from accessing gambling services. Gambling is only for people who meet the applicable legal age and eligibility requirements.

Be careful about gambling-related advertising, offers and messages from unauthorised sources. Do not share passwords, payment information or identity documents with anyone who claims to represent Me99 Casino unless you have independently confirmed that the request is genuine through the available official support channel.

Our responsible gaming information should be read together with the applicable Terms and Conditions, Privacy Policy and any account or platform notices. Those documents explain how account restrictions, verification, payments, communications and other services operate. If you are unsure about a condition or tool, stop playing and ask for clarification before continuing.

A simple plan for safer play

Decide whether gambling fits your budget and current circumstances.
Set a money limit and a time limit before opening a game.
Play only for entertainment and accept that losses are possible.
Take regular breaks and check your account activity.
Stop immediately if you reach a limit or feel unable to stay in control.
Use a cooling-off period or self-exclusion if you need distance from gambling.
Talk to someone you trust or seek professional support if gambling is causing concern.

Responsible gambling is an ongoing choice. If gambling no longer feels enjoyable or manageable, stopping is a positive step. You can contact Me99 Casino through the support options made available on the website to ask about account restrictions or safer gambling tools. Independent counselling and support services can also provide confidential assistance without judgement.