Betting Rules

These Betting Rules explain the general terms that apply when you use betting products and related services provided through Me99 Casino. Please read them carefully before opening an account, depositing funds or placing a bet. By using the service, you confirm that you understand and accept these rules, together with any other terms, conditions and policies displayed on the website.

Me99 Casino operates under a Curaçao gaming licence issued to ME99 Entertainment N.V., licence reference 8048/JAZ2023-ME99.

1. General betting conditions

These rules apply to bets placed through the Me99 Casino website, mobile website or any other approved access method. Additional rules may apply to a particular game, event, market, promotion or payment method. Where a specific rule conflicts with a general rule, the specific rule will normally apply to the relevant bet.

You are responsible for reading the information shown before confirming a bet. This includes the selected market, outcome, odds or price, stake, possible return, applicable restrictions and any settlement information. You should not place a bet if any part of the bet slip is unclear or appears to be inaccurate.

The service is intended only for people who are legally permitted to gamble in their location. You must use the service in accordance with Australian law and any other laws that apply to you. It is your responsibility to check whether online gambling and the particular product you wish to use are lawful where you are located.

You must be of the required legal gambling age before using the service.
You must provide accurate, current and complete information when creating and maintaining an account.
You must use only an account registered in your own name and must not allow another person to use it.
You must keep your login details secure and tell Me99 Casino promptly if you believe your account has been accessed without permission.
You must not use the service for unlawful activity, fraud, money laundering or any other prohibited purpose.

Account checks and restrictions

Me99 Casino may carry out identity, age, location, payment and other compliance checks. You may be asked to provide documents or information before using some features, making a withdrawal or completing another account activity. An account may be restricted, suspended or closed where information cannot be verified, where the rules may have been breached, or where this is required for security, legal or responsible gambling reasons.

You must not open more than one account unless expressly permitted. If duplicate, linked or incorrectly registered accounts are identified, Me99 Casino may review the related activity and apply the relevant account terms. Any decision will take account of the available information and applicable requirements.

2. Placing and accepting bets

A bet is requested when you select your chosen options, enter a stake and confirm the transaction. A bet is accepted only when it has been recorded by the betting system and a confirmation is displayed or otherwise made available. A bet slip, screen message or account record may be used to identify the details of a transaction.

Check the event, game, market, selection, odds or price and stake before confirming.
Confirm the bet only when all details are correct.
Wait for the acceptance message or account record before assuming the bet has been placed.
Keep any confirmation or reference information available until the relevant event or game has been settled.

Bets cannot normally be changed after acceptance. Cancellation, cash-out, amendment or other options may be available only where expressly offered for the relevant product and in accordance with the displayed conditions. A request to cancel a bet does not guarantee cancellation. If a bet has already been accepted, processed or settled, it may not be reversible.

A bet may be refused, limited, voided or corrected where there is an obvious error, a technical issue, a pricing or display mistake, a system failure, suspected manipulation or a breach of these rules. Where possible, the relevant stake will be dealt with under the applicable terms. Me99 Casino may also refuse a bet or impose a stake restriction without being required to give a reason, subject to applicable law.

Odds, prices and displayed information

Odds and prices may change before a bet is accepted. The odds or price that applies is the one shown at the time the bet is accepted, unless the relevant product rules state otherwise. Information about events, participants, start times and markets is provided for general betting purposes and may be corrected when reliable information becomes available.

You must not attempt to exploit technical faults, delays, software errors or incorrect information. If you notice an unusual price, error or account issue, stop using the affected feature and seek assistance through the available support channel on the website.

3. Settlements, outcomes and payments

Bets are settled using the official result or outcome identified by the applicable product rules. The relevant rules may specify which result source is used, how abandoned or postponed events are treated, and when a result becomes final. If no specific rule is shown, settlement will be made using information reasonably considered reliable and appropriate for the product.

A market may be settled as a win, loss, push, void or another available result. The treatment of an event that is postponed, abandoned, interrupted, changed or completed under unusual circumstances may vary by product. You should read the market information before betting, particularly for bets involving a future event.

Where a result is corrected, overturned or found to have been settled incorrectly, Me99 Casino may amend the settlement and adjust the relevant account balance. This may include correcting an accidental credit or debit. You must not withdraw or transfer funds that you know, or reasonably suspect, were credited in error.

Balances and withdrawals

Your account balance may include deposited funds, unsettled bets, returns, promotional amounts or other entries with different conditions. The balance shown may change as bets are accepted, settled, cancelled or corrected. Withdrawal requests are subject to account verification, payment checks, applicable terms and any legal or security requirements.

Payments must generally be made using an approved method held in your name. Me99 Casino may delay, reject or review a payment where the method cannot be verified, where unusual activity is detected or where further information is required. Processing times can vary according to the payment method, checks and circumstances of the request. The website may display additional conditions before a transaction is completed.

You must not use a payment method belonging to another person or attempt to bypass payment controls. Any chargeback, reversal, unauthorised transaction or disputed payment may lead to an account review and recovery of amounts that are owed.

4. Fair use, responsible gambling and disputes

You must use the service fairly and must not interfere with its operation. Prohibited conduct includes using automated tools without permission, manipulating results or records, exploiting a vulnerability, colluding with others, submitting false information and attempting to obtain an unfair advantage. Suspected prohibited conduct may be investigated and may result in withheld transactions, voided activity, account restrictions or other action permitted by the applicable terms and law.

Gambling should be treated as entertainment, not as a way to earn income or recover losses. Only gamble with money you can afford to lose. Set a budget before you start, take regular breaks and avoid gambling when upset, tired or affected by alcohol or other substances.

Do not chase losses or increase your stake to try to recover money.
Use available deposit, spending, loss or session controls where appropriate.
Consider taking a break or requesting account restrictions if gambling is becoming difficult to manage.
Never ask another person to place bets on your behalf or use another person's account.
Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.

Questions and complaints

If you believe a bet has been recorded, settled or paid incorrectly, review the bet details and raise the matter through the support options shown on the Me99 Casino website. Include the relevant account information, bet reference, date, market and a clear explanation of the issue. Do not send passwords or unnecessary sensitive information.

Complaints will be reviewed using the available account, transaction and system records. You should retain relevant confirmations and correspondence. If a matter cannot be resolved through the available internal process, information about any further applicable complaint or dispute pathway will be provided where required.

These Betting Rules may be updated from time to time to reflect changes to the service, products, law or operational requirements. The current version published on the website applies to future use. You should check this page regularly and stop using the service if you do not agree with an updated rule.